Cancellation, Returns and Refund Policy

“OCEAN SHARKS EXIM (OSE)”, believes in helping you as far as possible and has, therefore, a liberal cancellation policy. Under this policy:

• We will refund the full amount in case you have cancelled the order within 24 hours* of order placement.
• After 24 hours of order placement**, we will refund the amount after deducting 3% on the order value towards cancellation charges. No cancellations are entertained for those products that the OCEAN SHARKS EXIM (OSE) marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore, cancellations are not possible.
• You cannot cancel the order that has been shipped or invoiced. You may track the status of your order.
• Original shipping cost will be deducted from the refund amount.
• All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care of by you.
• Gift cards, perishable, Non-perishable products, personalized products, sales, clearance and promotional items are not eligible for a return or exchange.
• **Orders for Apple and 3rd party Accessories once placed cannot be cancelled.
• We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
• We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. You confirm that the product(s) ordered by you are purchased for your internal/personal purpose and not for resale or business purpose. You authorize us to declare and provide a declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website.